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Privacy Policy

Thank you for visiting the Market Metrics, LLC (“Market Metrics” or “we”) website. To better protect your privacy, Market Metrics wants you to know how we collect your information, the types of information we collect, how we use and share your information and what choices you can make about the way your information is collected and used.
For information collected from residents of EU member states, Market Metrics complies with the EU Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

1.                 How We Collect Your Information.

Market Metrics is one of the leading market research firms focusing exclusively on advisor-sold investments and insurance worldwide. We collect information through our website as well as through our surveys and when you make requests for information about our services or other inquiries. This information includes “personally identifiable information” such as your name, email address, residential or work address and information about your work (company, job title, etc.). We may also seek other personally and non-personally identifiable information from you or where such information is otherwise publicly available.
If you visit our website, we may collect other “non-personally identifiable information” such as your IP address, the website you last visited and other similar information automatically received from your web browser.

2.                 How We Use Your Information

Generally, Market Metrics uses personally-identifiable information for the purpose of contacting and communicating with individuals for participation in a survey and conducting and analyzing the results of our research. We also use personally-identifiable information to respond to your questions or requests.

We use the information we automatically receive from your web browser to see which pages you visit within our site, which site you visited before coming to ours, and where you go after you leave. We can then develop statistics that are helpful to understanding how our site is used by our visitors. This statistical data is interpreted by us in our continuing effort to present the web site content that visitors are seeking in a format they find most helpful.

We support the rights of respondents to our surveys by limiting the use of their information for legitimate marketing research purposes.

3.                 Onward Transfer and Data Sharing of Personal Information

Generally, Market Metrics will only share data and/or information with its clients in an aggregated form or format, which does not permit the client to identify individual respondents. Market Metrics limits the use of personally-identifiable information only for legitimate market research purposes and in accordance with applicable laws.

Personally-identifiable information is never transferred, disclosed or otherwise shared with any third party or third parties without the prior written consent of the data subject, except as follows:

§  In the event that Market Metrics is required to disclose personally-identifiable information pursuant to any applicable laws or as required by a valid court or governmental order or subpoena.

§  In order to protect the safety of an individual or to protect Market Metrics’ rights and/or property.

§  Market Metrics may disclose or share personally-identifiable information to authorized and approved agents, consultants, vendors and/or subcontractors of Market Metrics and/or of Market Metrics’ clients (individually, each a “Subcontractor” and collectively the “Subcontractors”) in connection with a Subcontractor’s performance of services for Market Metrics and/or Market Metrics’ clients. Prior to performing services, Market Metrics requires Subcontractors to agree in writing to protect and maintain the security and integrity of the personally-identifiable information disclosed by Market Metrics and to use the personally-identifiable information only in accordance with the specific purpose for which such personally-identifiable information was disclosed by Market Metrics.

§  Market Metrics may transfer personally-identifiable information in the event of a merger or an acquisition or a sale of any or all of Market Metrics’ business assets. In the event of a merger or an acquisition or a sale of any or all of Market Metrics’ business assets, which includes the transfer of personally-identifiable information, Market Metrics will require the surviving entity in the case of a merger, or the acquiring entity in the case of an acquisition or sale, to agree in writing to protect and maintain the security and integrity of the transferred personally-identifiable information in accordance with this Privacy Policy.

§  To corporate affiliates of Market Metrics, including, without limitation, FactSet Research Systems Inc.

§  As otherwise permitted pursuant to this Privacy Policy.

4.                 Data Security.

Market Metrics is committed to protecting the security and integrity of personally-identifiable information in its possession. Market Metrics maintains commercially reasonable technical, administrative and physical safeguards to protect and secure personally-identifiable information from unauthorized disclosure to, and/or use and/or access by, a third party or third parties.


Market Metrics’ internal databases that contain personally-identifiable information are password protected and Market Metrics limits access to such databases to only those Market Metrics employees and/or agents with a “need-to-know” such personally-identifiable information.

Additionally, Market Metrics’ employees and/or agents are bound by, and agree to comply with, confidentiality obligations and requirements.

In the event that a Market Metrics’ employee violates his or her confidentiality obligations and restrictions, the employee will be subject to disciplinary action, up to and including termination of employment. In the event that an agent of Market Metrics violates its confidentiality obligations and restrictions, Market Metrics may terminate the relationship between Market Metrics and the agent. Market Metrics reviews, monitors, and evaluates its internal privacy protection system on a regular basis.


5.                 Cookies.

Market Metrics uses cookies to provide a better experience for individuals using the Market Metrics website. You always have the option to disable cookies while browsing the Internet, although disabling cookies may impact certain functionalities on our website. Except as otherwise set forth herein, no personally-identifiable information is collected or transmitted via these cookies.


6.                 Children’s Privacy Protection.

Market Metrics complies with applicable laws pertaining to the protection of children’s privacy, including without limitation, the U.S. Children’s Online Privacy Protection Act. Market Metrics does not knowingly conduct research involving children under the age of thirteen (13) years old. If a parent or guardian learns that a child under 13 has provided Market Metrics with personal information, such parent or guardian may contact us at the email address or mailing address listed at the bottom of this Privacy Policy if he or she would like this information deleted from our records. We will use reasonable efforts to delete the child's information from our databases.


7.                 Links.

We provide links to third party sites. We try to alert you wherever possible when you will be leaving our site, but we may not be able to do so all of the time. As we do not control these web sites, we encourage you to review the privacy policies posted on these and all third party sites.


8.                 Access to Personal Information; Updating Personal Information.

Individuals may access their personally-identifiable information in order to review, correct, or delete any personally-identifiable information by:

§  Sending an email request to the contact listed below;

§  Mailing a request, via regular mail, postage pre-paid to the mailing address to the contact listed below.


9.                 Enforcement.

Market Metrics is committed to working with individuals to obtain a fair resolution to any complaints or disputes about privacy and Personal Information. Please contact us if you have any questions or concerns regarding this privacy policy or our practices. Market Metrics’ commitment to privacy is demonstrated and documented by our adherence to applicable laws and by our compliance with the E.U. Safe Harbor framework. Any questions, complaints or concerns about this Privacy Policy should be sent to or via regular mail, postage prepaid, addressed to:


Privacy Officer
Market Metrics, LLC
53 State Street
6th Floor
Boston, MA. 02109


For information collected regarding residents of European Union member states, Market Metrics agrees to cooperate with the Data Protection Authorities located in the European Union member states in resolving any individual complaints or disputes with regard to this Privacy Policy and the European Commission’s Directive on Data Protection.


10.                 Changes to this Policy

Market Metrics reserves the right to modify this Privacy Policy at any time. We will use information in accordance with the privacy policy under which the information was collected. If we are going to use personally-identifiable information in a manner materially different from that stated at the time of collection, we will notify you and request your consent. Any information collected under any revision of this Privacy Policy will be subject to the provisions of this Privacy Policy as revised.

Last Updated: January 11, 2011